- Entreprise : Anwarnet
- Fonction : Informatique, Systèmes d’information, Internet
- Secteur : Informatique, Télécom, Internet
- Lieu : Alger
DEPARTMENT: Technique
POSITION REPORTS TO: Operation & Maintenance Manager
SECTION: Deployement
JOB PURPOSE
The Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
KEY ACCOUNTABILITIES
Key accountabilities include but are not limited to:
– Troubleshoot and resolve end-user hardware, operating system, and software related problems.
– Troubleshoot and resolve basic network and server access problems for endusers,
– Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems,
– Troubleshoot and resolve issues with voice communications
– Performing preventative and curative maintenance, including checking and cleaning of workstations, printers, and peripherals.
– Test fixes to ensure problem has been adequately resolved.
– Maintain & installs supplies for printers, copiers, fax machines as per requests
– Manage LAN hotpoints (Wifi Access points, switchs….) and Servers (Domain / active directory, IPBX….…etc,)
– Maintains strict confidentiality (e.g. passwords and other system security features)
– Maintains the Information Services helpdesk database for Available Hardware liceneces, Software, Anti virus ….;
What are the key outputs expected from the job :
– Working with a minimum supervision.
– Provides reports to the Information Services Manager regarding requests pending and completed for the purpose of
– Ensuring adequate levels of support are being provided in a timely manner.
