- Société : Importante banque
- Lieu : Algérie, SETIF
- Fonction : Banque / Bourse / Assurance
- Type de contrat :
CDI
Accountable for:
- Developing a business plan for the branch in line with Retail Management objectives and full coordination with District Manager/Network Manager/Retail Head & continuous follow up of its implementation to ensure achieving the goals.
- Achieving branch sales & service quality targets as per the annual budget set & agreed with Retail Banking Management.
- Ensuring all operational control are implemented in the branch as per BOM (custodianship, authorization…).
Key Performance Indicators
- Branch sales & service quality targets achievements.
- Number of audit notes on branch.
- Number of customers’ complaints related to branch.
- Transactions through various Channels.
- Capture of overall cash differences (shortage/excess).
- Capture of overall number of errors / mistakes in services / sales.
Key Roles:
- Implement Branch Sales Budget and business plan.
- Drive, manage & track branch performance toward achieving business, sales & service quality goals & targets through marketing bank products & services and increase customer base by direct and cross selling.
- Manage in coordination with Retail Management staff vacations 8 vacancies in manner to ensure best service to customers.
- Meet on a regular base with branch staff to review, assess and enhance level of sales & service.
- Coach and train staff to ensure full awareness of Bank products, services and P&P.
- Manage & approve counter transactions according to the authority matrix.
- Ensure all Audit notes are fully adhered to and that there are no repetitions.
- Manage and implement channels migration strategy.
- Manage staff rotation within branch/branches to ensure all functions are fully covered.
- Ensure manning the Meeter/Greeter & CIO desks as per the schedule on daily bases.
- Ensure services carried out to all customers regardless of segment are up to level of customer satisfaction.
- Ensure adherence to the Branch Operating Model.
Job Requirements
- University degree in business administration or finance from a reputable university.
- Min. 8 years experience in banking, Branch management experience is a plus.
- Fluent in English & in Arabic.
- Strong sales & services orientation.
- Excellent Communication negotiation & interpersonal skills.
- Excellent computer skills & Problem solving skills.
This profile fits you perfectly ? So please submit us
your resume with cover letter and apply now !
