- Entreprise : GSK ALGERIE/glaxosmithkline
- Fonction : Logistique, Achat, Stock, Transport
- Secteur : Industries
- Lieu : Boumerdes
Job Purpose:
The CS&L Manager develops, conducts and improves the Customer Service and Logistics processes for the supply of products inbound to the LOC and outbound to its first trade customers in order to achieve optimal Customer Service levels and to maximize the On-Time-In-Full KPI, thereby supporting the commercial ambition.
The CS&L manager manages Warehouse, Distribution and Customer Service (order processing and invoicing) functions in the most cost effective way to support Regional Cost to Serve targets.
The CS&L manager ensures all processes in scope are compliant with with GSK policies (QMS, EHS, GDP…)
This role includes the management of external relationships with first trade customers and relevant local authorities (eg. MOH). The CS&L Manager manages the relationships and contracts with Logistics Service Providers (Warehouse/Transport/Customs brokers) to agreed/contractual performance levels.
The CS&L Manager will initiate and drive/support a number projects to ensure effective management of day to day operations, inventory management and change implementation in line with GSK strategy.
Key Responsibilities:
– Manage On Time in Full to First Trade Customers.
– Own KPIs and deliver optimized customer service (OTIF), product availability(OOS) and cost-to-serve (CtS) to First Trade Customers for all regions in the country by initiating and run projects/programmes aligned with the Regional Warehouse & Distribution strategy
– Manage distribution network, transportation and storage from all local GSK / 3rd Party Manufacturing Sites (in-country) and Point of Entry (from global sites) to First Trade Customers
– Manage labeling/re-packing operations performed at GSK operated/outsourced warehouses
– Ensure the integrity of Material Master and Customer data (for logistics movements and order/invoice processing) within the systems used within the CS&L function
– Act as primary point of contact to Commercial/customers/distributors/LSPs for current inventory availability, physical inventory/batch status, and reconciliation discrepancies
– Closely monitor inventory level at sales stations to minimize stock shortage and collaborate with Demand teams to support inventory optimization processes (Appropriate safety stock level, low shelflife, write off)
– Closely work with Pharmacist Responsible to ensure full adherence with local governmental regulations and maintain excellent relationship local authorities (eg MOH)
– Manage local processes and liaise with LSPs, GSK Regulatory to manage logistics activities for Pack Changes, Discontinuations, first-time new product importation, free samples, clinical trial deliveries, Tender samples etc
– Take ownership for Logistics Service Providers selection via bid process and contractual decisions (rates/service agreement)
– Manage, develop and improve both strategic and operation relationships with external Logistics Service Providers and First Trade Customers.
– Ensure LSP payment process is in place and track spend versus budget in line with Supply Chain P&L management
– Partner with Supply Chain Logistics functions including Move Product to drive continuous improvement for inbounds into the country and leverage central expertise to help close gaps in performance.
– Be globally aligned with other Customer Service & Logistics Managers in the region to ensure best practice is shared and implemented.
– Manage and report risks within Warehousing & Distribution, Customer Services functions, including ownership of the Business Continuity Plan.
– Manage the Warehousing and Distribution team across the country, ensuring that they are delivering their objectives, managing their development, identifying talent for future progression.
– Ensure quality and compliance within warehouse and distribution in line with GSK policies (QA, QMS and EHS standards) regional legislation and industry best practice.
– Ensure GSK Ethical code is strickly applied across the organisation
Knowledge/ Education / Previous Experience Required:
Educational Background:
– Minimum Level of Education: University graduate or equivalent experience
Supply Chain Professional Qualification
Area of Specialisation: Supply chain related discipline, logistics, supply management, demand management, operational management
Job-Related Experience:
Minimum Level of Job-Related Experience required:
– Minimum 10 years experience in a Supply Chain / Logistics / Customer Service operation, ideally in a Pharmaceutical and/or FMCG environment
– Extensive experience of managing 3rd party logistics providers and contract negociations
– Extensive experience is managing relationships with external parties (Government entities) and key internal StakeHolders – Director level min
– Experience in operating a customer-facing team to provide excellent levels of Customer Service
– Experience in operating within a GxP environment and Environment, Health and Safety (EHS) requirements
Other Job-Related Skills/Background
– Excellent written and verbal communications skills in French/Arabic/ English
– Strong relationship management building skills, with the ability to interact, influence, and manage multiple and varied business contacts, both internal and external, often with different requirements and goals.
– In-depth knowledge of Logistics (inbound freight/Customs/Warehouse/Road Distribution and planning activities)
– In-depth knowledge of Order To Cash cycle
– Strong planning ability & able to work on own initiative
– Financial awareness & knowledge of cost drivers within the Logistics environment
– Knowledge of Warehouse Management Systems and processes. SAP and/or JDE knowledge is desirable in many locations.
– Ability to work with LSPs to deliver continuous improvement across the Supply Chain
