- Entreprise : Aramex
- Fonction : Logistique, Achat, Stock, Transport
- Secteur : Services
- Lieu : Alger
Job Purpose
Handling delivery and pickup consignments in a safe, professional manner according to company service standards to achieve the highest level of customer satisfaction through coordinating with the dispatcher and the express/domestic operations team leader/supervisor.
KEY ACCOUNTABILITIES
Typical duties included are but not limited to:
Vehicles, computer handhelds, & vehicle tracking system (vts)
– check the safety of the vehicle based on the stations’ related standards & and its contents in accordance with aramex policies and procedures to assure a healthy and safe driving.
– ground couriers carrying computer handheld; ensure safe keeping the device and preserve it from damage and/or destruction and undertake all measures necessary therefore, to ensure continuous normal usage of the device.
– courier should refrain from using the device for any purpose other than the purposes specified for its use by the company to protect the device from any power malfunctioning or unexpected software or hardware damages.
– for stations using vts ground courier should ensure the gps (global positioning system) device is positioned at the agreed place inside the vehicle & the gps is active (light is on) to have a smooth data transmission to the system.
Pickups and deliveries
– Handle all allocated pickups and deliveries on timely manner to achieve high level of performance as per aramex quality of service standards.
– inspect shipment(s) upon pick up at customer side to ensure ground operations policies and procedures are fulfilled.
– ask customer to fill in the shipment’s waybill correctly to ensure all necessary information available for alerting process.
– check the picked up shipment packing and labeling based on ground operations policies & procedures to ensure the shipment is protected from any damage &/or loss.
– Update the standard pick up log sheet fully with the required information in order to arrange for smooth receiving process at the warehouse operation & to be used for history tracking purposes.
– Update the delivery run-sheet fully with the required information to enable the data entry team updating the status of the shipment on system & to be used for history tracking purposes.
Ground Couriers carrying Computer Handheld
In addition to the above courier using Computer Handheld should be held accountable for the following:
– Post a status update for all OFD shipments (Delivered, or Attempted Delivery) on the device and transfer the update to system, to ensure instantaneous status visibility for all shipments.
– Upon shipment delivery courier shall capture customer signature digitally on the computer handheld as a proof of receiving the shipment by consignee.
– Update all assigned collections on the handheld device with a final status update (Collected, or Canceled) and directly transfer the update to system, in order to ensure instant status visibility for all customers’ collection requests.
Cash handling
Abide by the Cash, Customs Duties, & Collect Charges collection and handling procedures to ensure proper financial closure for all monetary cases.
Operating Environment
– Driving most of the time during working day.
– Using material handling equipment such as trolley.
– Using computer handhelds.
– Physical labor upon delivery and collection processes (walking and driving under different weather conditions).
Lifting shipments upon delivery and pick up where the maximum allowed weight to be lifted without using a material handling equipment is 20kg.
Related Procedures
Adhere to all related policies, procedures documented and published under DQMS in the intranet.
Communications & Working Relationships
Client relations
– Report incidents and complaints to concerned Customers Team so that the team can take the necessary action to resolve the problem.
– Report competition activities to concerned team in order to help in benchmarking the company service level with other companies in similar service industry.
Basic/ Job Requirements
– High school, college diploma or junior college
– Good Command of English language
– Local Knowledge of areas and neighborhood
– Valid driving license
Competencies & Skills
Competencies:
Conceptual Thinking & Innovation
– Applies simple rules, common sense, and past experiences to identify problems
– Recognizes when a current situation is exactly the same as a past situation
Achievement Drive
– Tries to do the job well or right
– Expresses a desire to do better
– May express frustrations at waste or inefficiency
Developing Others
– Makes positive comments regarding other’s developmental future, particularly those whom others might see as not having high potential
Organizational Commitment
– Helps others get their job done
– Respects and accepts what authorities see as important
– Expresses pride, pleasure, and/or dedication about being part of this organization
– Promotes and /or defends the organization’s reputation with outsiders
Customer Service Orientation
– Follows through, when asked, on customer inquiries, requests, complaints
– Keeps customer up-to-date about progress of projects
Integrity
– Take pride in being trustworthy
– Is honest in customer relations
– Serves all equally
Relationship Building
– Builds or maintains rapport with friends or acquaintances
– Pursues friendly relationships with associates, customers, or others at clubs, restaurants, sports events etc.
Leadership
– States agenda’s and objectives; controls time; makes assignments, etc.
Teamwork
– Supports team decisions, is good team player, does his or her share of work
– Keeps other team members informed and up to date
– Shares all relevant or useful information
Flexibility
– Demonstrates willingness to change ideas or perceptions based on new information or contrary evidence
– Understands other people’s points of view
Initiative
– Acts quickly and decisively in a crisis or other time sensitive situation
– Acts with a sense of urgency when the norm is to wait, study the situation, and hope the problem will resolve itself
Skills:
– Time Management
– Attention To details
– Problem Solving
