- Entreprise : HoneyWell Building Solutions
- Fonction : Commercial, Vente, Relation client
- Secteur : Industries
- Lieu : Alger
Honeywell Building Solutions (HBS) provides building automation, security and safety solutions in thousands of public and private sector facilities. HBS installs and maintains the systems that help keep customer workplaces safe, secure, comfortable and energy-efficient. This includes providing expertise and solutions to keep the different component of your building automation, security and life safety, and energy management systems running smoothly and cost effectively.
In Algiers we currently have an exciting opportunity for an ambitious and experienced Key Account Manager Metallurgy
Responsibilities:
– Develop and sustain long-term customer relationships; Network within the customer account and industry; Facilitate resolution of all customer problems; Serve as a central resource for communications with the customer.
– Maintain a balanced approach to superior customer service and related account planning; Manage and build customer contacts, Serve as the customer’s ambassador, trusted advisor, and advocate; Analyze contracts, for assigned customers, in order to provide metrics necessary for customer retention; Engage assigned customers, on a predetermined schedule, to identify customer needs and present relevant HBS offerings; Promote additional HBS services and products.
– Manage 75 customer accounts with growth potential; Responsible for account retention and penetration.
– Leverage resources to address customers’ needs; Drives self and others to produce positive business results for HBS.
– Retain and grow HBS’ revenue and margin, of assigned accounts, in support of AOP
Goals:
– Provides primary customer interface responsible for the development of business, and management of relationships, with assigned customers
– Understanding and articulation of the value that Honeywell brings, to the customer, to drive specific business outcomes
– Dissemination of key messages, initiatives and information pertaining to the value HBS brings to its’ customers
– Maximization of the annual escalation rate for service contracts
– Provides the primary customer interface for all products, services and solutions
– Champions customer needs and requirements within the HBS organization
– Works closely, with the Management Team, to ensure 100% customer satisfaction
– Responsible for achievement of revenue, margin plans and economic value added goals
Key Deliverables:
– Prepare reports and documentation in order to conduct ongoing customer reviews
– Maintain successful customer relationships
– Conduct annual customer facing business reviews
– Identify growth opportunities within existing accounts
– Retain and grow HBS’ revenue and margin, of assigned accounts, in support of AOP
– Maintain adds and changes to contracts, as required
– Work with management team to minimize cancellation causes
Profile:
– Min. 4 years of sales experience, additional 8 years experience required in lieu of 4 year college degree
– Bachelor degree
– Basic industry and market knowledge
– Understands the life cycle value proposition of HBS and its’ offerings
– Understanding of the customers’ business and organization
– Financial and business acumen
– Understands customers’ decision-making processes, buyers, and influences
– Establishing and building credibility
– Developing and sustaining strong customer relationships
– Articulation of value and demonstrate of solutions that map to customers’ needs
– Demonstration of strong verbal and written communication skills
– Identification of customer issues and successful resolution
– Demonstration of tenacity, experience and positive attitude
– Delivers consistently to bottom-line results for HBS
– Management of time and demonstration of self discipline
– Balance and persistence in customer follow-up
– Demonstrates compelling persuasion and questioning skills
– Utilization of effective problem solving skills
– Demonstration of strong verbal and written communication skills
