- Entreprise : General Electric
- Fonction : Commercial, Vente, Relation client
- Secteur : Énergie, Mines, Matière première
- Lieu : Alger
Role Summary/Purpose
The OTR Project Management Coordinator ensures Order entry Quality and Integrity.
Essential Responsibilities
– Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.
– Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr,
– Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance, 6 Sigma…).
– Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.
– Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on
– SCOT optimization.
– Ensure orders validation, compliance and approvals before Order Entry.
– Confirms customer requested date and Plan. The Backlog management
– Own and update timely key dates using local operating mechanisms and reports.
– Reviews Weekly Business Sales.
– Set up contract review with Finance/OTR Regional Manager.
– Daily follow up of customer credit documentation and inventory.
– Give shipping and billing instructions in accordance with contracts terms and conditions.
– Follow shipment, installation, application via reports.
– Follow up on collections issues due to OTR.
– Provide root cause on defect analysis.
– Monitor and coordinate daily logistics traffic from warehouses.
Qualifications/Requirements
– Business/Logistic degree.
– 3 to 5 years experience in project management or order management.
– Fluent English.
– Customer Satisfaction Oriented.
– Team player.
– Lead.
– Committed to deliver.
– Ability to use Systems and work in a matrix environment.
– Good Understanding of the OTR process.
– Proficient at understanding how the Order Configuration process works ( Cobra).
– Proficient at understanding how the Order Entry and approval processes work through Cobra and the PjM Tool.
– Ability to keep contract moving forward.
– Good Product knowledge.
– Excellent Verbal and written communication.
– Green Belt trained.
– ISO knowledge.
Desired Characteristics
– Intercultural competences; diplomatic behaviour
– « Change Agent » experience
– Result oriented
– Willingness to travel
