Offre d'emploi : Retail Director

Société : ORASCOM Télécom Algerie
Lieu : Algérie, ALGER
Fonction : Télécommunications
Type de contrat :
indifférent

POSITION RESPONSIBILITIES:

Responsible for maintaining all financial aspects within the department
All Departmental Weekly Paperwork
All Monthly Departmental Paperwork
Liaise with Finance to produce workable rolling forecasts and Budgets
Provide cost & sales analysis on all retail stock offering
Leverage on departmental labor
Maintain departmental KPI’s
Cash handling and cash reconciliation
Stock Control: responsible for minimizing stock levels within the department, along with monitoring of all departmental stock which includes but is not limited to:
Producing Accurate Monthly Departmental Stock Reports, including maintaining CBL brand standards and accurate and best cost practice of all stock
Daily management of all goods-in and consumption levels against reports
Maintain accurate cost and sales information
As Director of Retail, it is your responsibility to create an enjoyable customer experience which exceeds customary standards and service levels
Seamless customer journey through training, developing and leading by example
Maintain brand standards within presentation and service
Identify and implement improved service practices and procedures
Identify and maintain rolling stock, to ensure offer is always fresh and appealing
Identify strand brand products
Maintain accurate client data-base information
Liaise with Finance for all web based product orders
Implement and maintain all in-house retail displays
responsible for liaising with Marketing and Sales to initiate and implement new promotions and offers
Liaise with Marketing & Sales to create promotional offers
Assist with the development of annual In-house promotion calendar within the retail remit
Maintain an overall 95% client satisfaction rating for all team members
Achieve NPS positioning by being number 1 in the market across touch points
Develop strategic roadmaps, define requirements, processes and generate business cases
Identify and resolve deficiencies in Djezzy’s customer impacting customer processes. Utilizes all customer data collection points and distill these data into compelling recommendations for improvement of productivity, process flow, increased revenue and return on investment (ROI).
Identify Service level, cost to serve, staff utilization ratios, first contact resolution ratios, complaint resolution, calls per subscriber ratios, etc…
Introduce customer blueprints across touch points
Achieve company’s working capital objective

POSITION REQUIREMENTS:

Education level:

University degree, preferably with MBA

Required Experience:

Ten (10) years of retail experience in a managerial position in a large telecommunication.

COMPETENTIES :

Linguistic skills:

Arabic, French and English required

Computer literacy:

Computer basic literacy.

Skills required:

Strong experience and ability to drive transformational change within organizations
Strong organizational, problem solving and analytical skills
Strategic thinker who can assess data and make appropriate process decisions/recommendations
Keen understanding of the elements required to define and develop a leading customer experience.
Understanding of Six Sigma Methodology a plus
Strategic and analytical thinker who can assess data and make appropriate process decisions/recommendations
Ability to work under pressure on multiple projects simultaneously while meeting deadlines with frequent interruptions and redefined priorities
Strong interpersonal and communication skills and the ability to work effectively with a wide range of cultures and different levels of expertise
Excellent written and spoken French, Arabic and English language skills are considered an asset.
Introducing new projects based on P&L (reallocation, relooking etc…)
Mastering business case for opening new shops.

Basic competencies: