- Entreprise : GE Oil & Gas
- Fonction : Commercial, Vente, Relation client
- Secteur : Services
- Lieu : Alger
Essential Responsibilities
– Serve as the primary interface with assigned external customers for all technical/sales matters insuring that both customer and GE objectives are met
– Assume overall responsibility for customer satisfaction as well as key decision making responsibilities compliantly and the support of the organization’s sales and revenue objectives
– Timely response to all customer inquiries for the processing of customer orders, acknowledgements, amendments, and alterations
– Clearly define and communicate problems as perceived by the customer back to the organistaion
– Maintain current knowledge of the product / OTR status including future use and needs of the customer
– Manage the activities of supporting organizations to ensure that technical and business challenges are resolved with a balanced interest of GE and the customer
– Provide functional direction to supporting personnel; apply knowledge of product support to identify and solve any current or potential problems
– Monitor special programs; coordinate both internally and externally with the customer
– Serve as a conduit for solutions detailed understanding of customer’s business model and how GE’s products and services develop and deliver added value to the customer
– Drive At the Customer, For The Customer (ACFC) programs with key focus on deepening customer relationships and direct demand generation
Qualifications/Requirements
– Bachelor’s degree from an accredited university or college
– At least 6 additional years of Oil & Gas experience in direct sales, account or sales team leadership experience
– Developed relationships across the drilling industry (IADC, customers, suppliers)
– In depth knowledge of all pressure control equipment used during drilling opertions, services and customer applications
– Developed understanding of commercial activities and processes
– Solid experience in business development or building growth plans is preferred
– Able to develop and maintain customer relationships at all levels, including the CEO staff level
– Strategic or product marketing exposure
– Customer-centric mindset, able to translate customer issues/needs into profitable business solutions
– Six Sigma Green Belt certification (GE Employees only)
– Strong oral and written communication skills
– Strong interpersonal and leadership skills
– Knowledge of Drilling industry and operations
