| Job Function | Services & Support Function
|
| Responsibilities | Responsibilities | • Provide high quality telephone support
• Primary responsibility is to successfully resolve technical issues with customers over the phone or remote connection to the server with continued follow up until resolved
• Insure proper escalation procedures are followed for unresolved issues
| Qualifications | Qualifications | • In-depth knowledge of Windows 2003 and 2008 with good hands-on networking experience.
• Must be familiar with networking protocols and hardware, preferably with MCSE certification.
• In-depth knowledge of Active Directory, domains and domain trusts as well as Windows Registry, Windows workstation and server, user profiles and security and server-based software.
• Any combination of the following will be a plus: Oracle DB, Java, SMS, MS Exchange, MS SQL, and/or UNIX .
• Fluent in French and English
Contact : dunetech@gmx.com
Envoyez votre candidature à : dunetech@gmx.com
