- Entreprise : Orascom Télecom Algérie
- Fonction : Commercial, Vente, Relation client
- Secteur : Informatique, Télécom, Internet
- Lieu : Alger
JOB PURPOSE:
Contribution to synchronize the entire value chain across the organization to deliver the right products, services and experience to the customers, as per their profiles, needs and stage of life with our company, in a way that leads to improved customer loyalty, reduced churn, sustainable ARPU enhancement and optimized allocation of resources in line with the customer value. Custodian of Complete Customer Experience at our company, starting from pre purchase through all life stages, across all touch points from Distribution Channels, CC, Network, BAP and Products & Services.
RESPONSIBILITIES:
– Design and steer implementation of the Optimal Customer Experience across the Value Chain, working very closely with all functions within our company
– Define and implement IT and Network strategy alignment with Customer experience management.
– Enhance and optimize allocation of Technical and IT resources in line with customer value
– Ensure Network quality Customers Perception Improvement, and network quality KPIs, impacting improvement in NPS score
Education:
– Master’s Degree in Business Administration.
Related Experience:
– Seven (07) years of relevant experience in Customer relation and management
Linguistic skills:
– English, French and Arabic: written and spoken
Computer literacy:
– Should be proficient in MS Office and relevant software, Oracle (Business objects)
Basic competencies:
– Should have an understanding of the Business Value Chain
– Strong IT Products and tools knowledge, and Network quality tools and KPIs.
– Strong analytical skills
– Ability to work effectively with diverse teams
– Ability to steer projects to drive productive outputs
– Technical and IT skills
– Team spirit and HR skill
– Able to work under stress
If you fit this profile, thank you for sending your CV by postulating the announcement.
